Process: Dealing with Negative Feedback

Last week our class had the great pleasure of hearing from Tod Maffin from EngageQ, and were exposed to a career path that I never knew existed; dealing with negative feedback. If you have ever been anywhere on the internet, you know that it’s rampant with negative reviews, angry customers and just unnecessarily mean comments. What Tod and his team at EngageQ do, is deal with exactly those things. I imagine them as being something like the internet angels or knights in shining armor, saving us from the most nightmarish of online situations.

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Process: Innovation and Selling Yourself

This week we had the pleasure of having Iain Begg from SFU Innovates join us to talk about innovation. He talked a lot about different groups that are working on innovative projects and how they got funding for them. It didn’t really feel too relevant to me until Suzanne mentioned that with most of us in the class, we are the product. Our services, and we as brands, are what we have to sell. Yikes. Talk about scary. Continue reading